Our Quality Policy
To provide Training, Consultancy, Audit, Assessment and Recognition services to drive cultural change and transformation with organisations from the private, public and voluntary sectors globally.
Quality is important to our business because we value our customers. We are committed to provide our customers with products and services that meet and even exceed their expectations.
We are committed to Continuous Improvement and have established a Quality Management System which provides a framework for measuring and improving performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and Continuous Improvement throughout our business:
· regular gathering and monitoring of customer feedback
· training and development for our employees
· regular audit of our internal processes
· measurable quality objectives which reflect our business aims
· management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
Although the Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.
The policy review date is 30th April 2023.
Date 30thMarch 2022